Contact information
Contact Information
jonasrock — jonasrock.shop Last updated: October 24, 2026
Order questions, shipping help, returns, refunds — whatever brings you here, the jonasrock team is one email away.
Store and Operator
- Store Name: jonasrock
- Website: jonasrock.shop
- Operating Company: JONAS STONE AND MARBLE, LLC
- Customer Service Email:
- Business Address: 304 NE 18th St, Homestead, FL 33030, United States
Hours of Support
- Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time, USA)
- Saturday – Sunday: Email support only; replies go out the next business day.
Our Reply Speed
Every email receives an answer within 24 hours on business days. Holidays and major promotions may stretch that briefly — but no customer message is ever left without a reply.
Helpful Details to Include
Three details make most issues a one-email fix:
- Your order number;
- The email address you ordered with;
- A short description of the issue — photos are a big help for damaged or wrong items.
Arrive with those, and tracking requests, address changes, cancellations, returns, and refunds resolve fastest.
Thanks for shopping with jonasrock!